Introduction
Innovative technologies have a significant impact on society and relations between humans and technology. This guide supports the tech industry in engaging citizens and society towards more responsible tech innovation. As an actor in the tech industry, you play a crucial role in deciding how innovative technologies are applied. Such innovations have the potential to solve global problems and respond to societal needs, yet there are also risks, unintended consequences and controversies which affect customer trust. Therefore, the development of new technologies should be aligned with societal values, needs and concerns. It is therefore crucial that the tech industry engages with citizens to hear their perspective and develops ways to address their concerns. This guide explains how to do this in practice, and why the turn towards responsible innovation is necessary.
Why is this guide relevant?
This guide can be relevant and interesting for people in the tech industry for the following reasons:
- Enhancing Reputation and Trust: By engaging with society and understanding their needs and concerns, tech companies can build trust with their customers and stakeholders. This can enhance the reputation of the company and improve customer loyalty.
- Creating Social Impact: Through societal engagement, tech companies can identify social problems and create solutions that can positively impact society. This can help tech professionals to create meaningful and purposeful
work, contributing to a greater sense of satisfaction in their careers. - Staying Ahead of Regulations: The tech industry is often subjected to government regulations and policies. By engaging with society, tech companies can stay ahead of these regulations, contributing to a smoother regulatory
process and potentially avoiding negative impacts on their business. - Creating new Business Opportunities: Responsible tech innovation can also create new business opportunities, particularly in areas such as sustainability, social impact, and ethical innovation. By engaging with society and
addressing societal concerns, tech companies can tap into new markets and create new revenue streams.
Nina Ritter, Specialist at the Danish Technological Institute with a background in Nanoscience, explains in more depth why this guide is relevant for you as an actor in the tech industry.
Who is this guide for?
This guide is primarily intended for small, medium and large companies in the innovative tech industry, which have the necessary resources to undertake societal engagement. We also hope to inspire startups and individual entrepreneurs with this guide, but we are aware of the limited resources and therefore the suggestions in this guide might need simplifying or adapting. As many recommendations are resource demanding, we expect differences in how companies of different sizes can implement them in practice. Furthermore, we hope that the wider tech innovation network such as research and tech centres, industrial clusters and tech associations, might benefit from the recommendations in this guide. At the end of this guide, we provide an easy way to share the guide with your tech network, to let tech actors know that this free resource exists.
How to use this guide?
- WHY is to gain a deeper understanding of the benefits of working towards responsible tech innovation.
- WHAT is to understand what societal engagement is about and why it is useful for you.
- HOW is to help you decide how to organise the facilitation to engage with citizens.
- WHICH is to explore the appropriate approach and methods to achieve your goal.
- WHO is to be able to recruit participants with a good strategy.
- WHEN is to know the timescale for planning the societal engagement.
- WHERE is to get ideas on how to choose the location and space for the event.
Establishing continuous societal engagement around tech innovation requires critical reflection on underlying values and assumptions within your company. This is why we are offering questions for reflection throughout this guide. We also provide activities to consider how the information applies to you and your company, so that at the end it will be easier to define a plan of action as part of the Implementation.
After going through this guide, we hope that you will be able to get started with societal engagement and be part of our Mission to connect the tech industry with the people for whom technology is developed, so that we can ascertain a higher ethical standard and responsibility within tech innovation.
Examples from e Health, AI and the circular economy
- E-Health applications and wearable electronics (project partners in Denmark, Bulgaria and Serbia) are fundamental to increasing healthcare quality and will also be a driver for innovation and renewed infrastructures, while an
improved healthcare system, tailored to individual needs, will help reduce inequalities in medical assistance. - The use of artificial intelligence in industrial automation systems and the changing nature of work (project partner in Spain) will have a huge impact on industries, but also on type and quality of work, and will require new competences that should be cultivated in all education cycles.
- Circular economy (project partners in Italy and Estonia) will be crucial for industrial development, in particular in the buildings and constructions sector. Cities will have to rethink urban planning, building design, renovation, and
restoration interventions and social housing as well, while industry will have to change business approach and strengthen synergies along all value chains.
Introduction
Innovative technologies have a significant impact on society and relations between humans and technology. This guide supports the tech industry in engaging citizens and society towards more responsible tech innovation. As an actor in the tech industry, you play a crucial role in deciding how innovative technologies are applied. Such innovations have the potential to solve global problems and respond to societal needs, yet there are also risks, unintended consequences and controversies which affect customer trust. Therefore, the development of new technologies should be aligned with societal values, needs and concerns. It is therefore crucial that the tech industry engages with citizens to hear their perspective and develops ways to address their concerns. This guide explains how to do this in practice, and why the turn towards responsible innovation is necessary.
Why is this guide relevant?
This guide can be relevant and interesting for people in the tech industry for the following reasons:
- Enhancing Reputation and Trust: By engaging with society and understanding their needs and concerns, tech companies can build trust with their customers and stakeholders. This can enhance the reputation of the company and improve customer loyalty.
- Creating Social Impact: Through societal engagement, tech companies can identify social problems and create solutions that can positively impact society. This can help tech professionals to create meaningful and purposeful
work, contributing to a greater sense of satisfaction in their careers. - Staying Ahead of Regulations: The tech industry is often subjected to government regulations and policies. By engaging with society, tech companies can stay ahead of these regulations, contributing to a smoother regulatory
process and potentially avoiding negative impacts on their business. - Creating new Business Opportunities: Responsible tech innovation can also create new business opportunities, particularly in areas such as sustainability, social impact, and ethical innovation. By engaging with society and
addressing societal concerns, tech companies can tap into new markets and create new revenue streams.
Nina Ritter, Specialist at the Danish Technological Institute with a background in Nanoscience, explains in more depth why this guide is relevant for you as an actor in the tech industry.
Who is this guide for?
This guide is primarily intended for small, medium and large companies in the innovative tech industry, which have the necessary resources to undertake societal engagement. We also hope to inspire startups and individual entrepreneurs with this guide, but we are aware of the limited resources and therefore the suggestions in this guide might need simplifying or adapting. As many recommendations are resource demanding, we expect differences in how companies of different sizes can implement them in practice. Furthermore, we hope that the wider tech innovation network such as research and tech centres, industrial clusters and tech associations, might benefit from the recommendations in this guide. At the end of this guide, we provide an easy way to share the guide with your tech network, to let tech actors know that this free resource exists.
How to use this guide?
- WHY is to gain a deeper understanding of the benefits of working towards responsible tech innovation.
- WHAT is to understand what societal engagement is about and why it is useful for you.
- HOW is to help you decide how to organise the facilitation to engage with citizens.
- WHICH is to explore the appropriate approach and methods to achieve your goal.
- WHO is to be able to recruit participants with a good strategy.
- WHEN is to know the timescale for planning the societal engagement.
- WHERE is to get ideas on how to choose the location and space for the event.
Establishing continuous societal engagement around tech innovation requires critical reflection on underlying values and assumptions within your company. This is why we are offering questions for reflection throughout this guide. We also provide activities to consider how the information applies to you and your company, so that at the end it will be easier to define a plan of action as part of the Implementation.
After going through this guide, we hope that you will be able to get started with societal engagement and be part of our Mission to connect the tech industry with the people for whom technology is developed, so that we can ascertain a higher ethical standard and responsibility within tech innovation.
Examples from e Health, AI and the circular economy
- E-Health applications and wearable electronics (project partners in Denmark, Bulgaria and Serbia) are fundamental to increasing healthcare quality and will also be a driver for innovation and renewed infrastructures, while an
improved healthcare system, tailored to individual needs, will help reduce inequalities in medical assistance. - The use of artificial intelligence in industrial automation systems and the changing nature of work (project partner in Spain) will have a huge impact on industries, but also on type and quality of work, and will require new competences that should be cultivated in all education cycles.
- Circular economy (project partners in Italy and Estonia) will be crucial for industrial development, in particular in the buildings and constructions sector. Cities will have to rethink urban planning, building design, renovation, and
restoration interventions and social housing as well, while industry will have to change business approach and strengthen synergies along all value chains.
The Guide towards Responsible Tech Innovation using Societal Engagement has been created as part of the EU funded SocKETs project, which aims to align innovative technologies with citizens’ needs and values through societal engagement.
This 3-year project has been managed by 10 partners from 8 European countries.
This guide and its contents reflect only their authors' view. The Research Executive Agency and the European Commission are not responsible for any use that may be made of the information contained herein.
The SocKETs project (Societal Engagement with Key Enabling Technologies) has received funding from the European Union´s Horizon 2020 Framework Programme for Research and Innovation under grant agreement no.958277.
The Tech Industry’s Guide has been created as part of the EU-funded SocKETs project, which aims to align innovative technologies with citizens’ needs and values through societal engagement.
This 3-year project has been managed by 10 partners from 8 European countries.
This guide and its contents reflect only their authors' view. The Research Executive Agency and the European Commission are not responsible for any use that may be made of the information contained herein.
The SocKETs project (Societal Engagement with Key Enabling Technologies) has received funding from the European Union´s Horizon 2020 Framework Programme for Research and Innovation under grant agreement no.958277.